Privacy Policy
Last Updated: June 06, 2026
Welcome to Garden Town Compound. We deeply respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information.
1. Exclusive & Free Usage
This platform and its mobile application are provided completely free of charge as a complimentary digital amenity. Access is strictly exclusive to the verified residents of the Garden Town Compound residential complex. The application is not intended for, nor can it be used by, the general public or anyone outside the compound.
2. Information We Collect
To provide you with seamless residential services, we collect the following essential information:
- Personal Identification: Name, email address, phone number, national ID/Iqama, and assigned unit number upon registration.
- Security & Safety Information: Vehicle license plate numbers for security and access control, and blood types provided voluntarily by residents for internal emergency and safety purposes only.
- App Usage Data: Details related to your internal maintenance requests, facility reservations, and visitor invitations.
3. Device Permissions (Camera & Notifications)
Our application requests specific device permissions to function effectively. We maintain absolute transparency regarding their use:
- Camera & Photo Library: We request access to your camera and gallery strictly for internal maintenance purposes. This allows you to attach photos when submitting a maintenance ticket, enabling our technical team to assess and resolve the issue efficiently. These images are never shared, published, or analyzed for any other purpose.
- Push Notifications: We utilize notifications exclusively to send you critical service updates, such as the status of your maintenance requests, facility booking confirmations, visitor smart-pass approvals, and essential community announcements. We never use notifications for advertising or marketing.
4. How We Use Your Information
The information we collect is used solely to enhance your living experience:
- To provide, maintain, and improve our internal residential services.
- To process your maintenance tickets, manage facility bookings, and generate secure visitor passes.
- To communicate with you regarding compound updates, security alerts, and administrative notices.
5. Data Security & Protection
We implement industry-standard security measures to ensure the absolute safety of your personal information. Your data is stored securely in our private databases and is only accessible to authorized management personnel of Garden Town Compound for official operational purposes.
6. Sharing Your Information
We do not sell, trade, rent, or expose your personal identification information to any external third parties or marketing agencies.
7. Contact Us
If you have any questions, concerns, or require assistance regarding this Privacy Policy or your data, please contact our management team directly at info@gardentown.sa.